Warranty for Cosmetic Products

We care about ensuring you receive only high-quality products that meet the highest safety and effectiveness standards. All items available on our website come with a warranty, in accordance with applicable legislation and our internal policy.

Warranty Conditions:

• Product Quality Guarantee – We guarantee that all cosmetics offered in our store are original and have the appropriate quality certificates. Each product is manufactured in compliance with all international norms and standards.
• Product Expiration Date – All cosmetic products are supplied with an indicated expiration date. We guarantee that no product will be sent to the customer with an expired expiration date or close to its expiration date.
• Defective Products Guarantee – If you discover a manufacturing defect, we will replace the item or refund your money. To do this, please contact our support team within 14 days of receiving the product.

Warranty Claim Procedure:

1. Contact our support service – If you have questions regarding the quality or discover defects, please contact our support service via email or phone.
2. Provide photo or video evidence – To expedite the resolution process, we ask that you provide photos or videos of the product showing the defect or other issues.
3. Receive a replacement or refund – After reviewing the provided information, we will offer you a choice: replacement of the product or a refund. This process may take up to 7 business days after confirmation.

Products Not Covered by Warranty:

• Products damaged due to improper storage or use.
• Cosmetics with improper storage conditions after delivery (e.g., exposure to direct sunlight or high humidity).
• Items showing signs of use or unsealed personal care products.

Storage Tips for Products:

To help cosmetics retain their properties for as long as possible, please follow these recommendations:

• Store products in a cool, dry place, away from direct sunlight.
• Avoid extreme temperature fluctuations.
• Always tightly close the packaging after use.

We are always ready to assist you with any questions and are confident in the quality of our products, allowing you to enjoy your purchase without any worries!